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Terms & Conditions

This Terms & Conditions has govern the relationship between us (YunnanTravelguide owner and any organizations concerned) and you (whoever using and visiting any item and service that we provide by this web site that we owned, or any organizations concerned).


Using of this web site will be considered that you¡¯ve come to an agreement of this Terms & Conditions automatically.


The contents of this Term & Conditions subject to change and will be automatically effect all the contents and services that we (Yunnantravelguide.com) provide, and all these changing may not be advanced notified.


Therefore in order to make your exploring of our web site, using of our online service and booking our product smoothly and clearly, Please read this information below(terms & Conditions) carefully:


Please make sure you understand your obligation and rights and our obligations and rights while using our website by reading this Term & Conditions.


Rates£º


All rates are quoted in US dollars
Converting rate is 1 USD= 6.1 CNY
Quotations included
All services and facilities that mentioned in individual itinerary
All the price of the tour that we published subject to change due to the different sales season (such as busy season, off season) or other force majeure. please contact us for the actual price.
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Quotations Exclusive:


All your personal spending such as laundry, mini bar, shopping, telex etc
All meals and drinks not mentioned in the program
Tips for the service such as guide, driver, hotel porter
All services not mentioned in individual itinerary
Reservation and Confirmation
All booking requests are normally replied in 24 hours or other time that mentioned by returning e-mail or other method that requested.
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Policy on Children£º
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Children of 12 years and over are treated as adults with accordance to international practice.
Children under 11 years enjoy 50% discount on transport, guide assistance and extra mileage but no discount on hotel accommodation and entry fee.
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Payment & Deposit
 

1. General

50% of total cost will be paid 60 days before the departure as deposit
100% of the cost will be paid 20 days before the departure


2. How to make a reservation?

You can make a reservation by submitting enquiry forms by email. We can ensure you that we will reply to you within 24 hours (except on weekend). Even on major holidays in China, we have someone in the office every day who will handle your inquiry. Following are our website, phone number,and email address:


Website: www.yunnantravelguide.com

Email address: sales@yunnantravelguide.com


3. How long do I need to make the reservation?

We recommend you make the reservations two months prior to your departure date. But if you want to come on May, September and October when are the tourist peak seasons, better place the reservation as early as possible.


Late reservation can not be guaranteed because of the critical room spaces of hotels and flights especially during the peak season. But we are capable to take late reservation and we will try our best to help you succeed your travel arrangement. We encourage you to call us directly by telephone if your reservation is very late.
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4. When can I get confirmation?

We will proceed your booking order immediately once we have received the "Payment Guarantee" email from you, and inform you the confirmation of hotels and flights within 2-3 days. All of the proposed hotels, flights in our itinerary and quotation are for your reference and subject to the availability at the time of booking. We reserve the right to change the hotels and flights in case they can not be confirmed or revise the itinerary because of the change of flights or any other reasons. But we will inform as soon as possible if there is such change and ask for your approval before securing the booking.


5. How can we pay?

If you pay us prior to the arrival in China, we suggest you pay us by wire transfer. When you are in China, we
accept cash. We highly recommend you pay by wire transfer to our account.


6. How can I do a wire transfer as you require?

Wire transfer, also called cable transfer can be done at almost all banks. What you need to do is to go to a bank and fill in a form to provide the bank with our account information, which will be provided to you beforehand by us. Then the bank staff will do the rest, and remit the payment to us. The most important thing is to fill in the form carefully following our information and the form¡¯s instructions. If you have any questions about this you may ask the bank clerk.


7. What guarantee do we have if we send our money to your bank by wire transfer?

Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email. Also we will email you the receipt of your payment. But we know that is not enough.In China every travel agent is imposed to deposit a certain amount of money to a guarantee fund at the China National Tourism Administration . We deposited about USD 180,000 at the account of the China National Tourism Administration as our quality guarantee fund in case of guest complaints. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complaints meet any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit.


8. What is your bank account?

Our detailed bank account is included in the Contract at the time of your booking.Please read the Payment Guide Clause carefully.


Cancellation


Cancellation will be confirmed only by written notice (such as e-mail), any oral notice (such as telephone) will not be accepted
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The day we receive the written notice from you will be regarded as the day of the effective date of cancellation according to Beijing time


Prepaid deposit will be charged as penalty when a cancellation is made£º
--Up to 45 days prior to departure: 100 $ US per person;
-- 45-15days prior to departure: 200 $ US per person;
--14-3 days prior to departure: 50% of the full payment.
Air tickets Cancellation Policy will refer to the Air Company
After the tour started, you will not get any refund if you give up the tour for any private reason


Programs


Some adjustment of the programs of the tour that we published may occurred due to the different sales seasons (such as busy season, off season) or other force majeure


Hotel accommodation


All prices listed (if mentioned) in this website are per person in U. S. dollars based on two adults sharing


one twin bedded room, double occupancy. A customer who travels alone is required to pay a single room supplement.


Those who want to have a single room will have to pay single supplement. Children under 12 share room with adult and no bed provided


Liability


Certain parts of the tour are provided by concerned airlines, hotels, transport operators and local tourist offices operating independently. CWW tours is, therefore, not responsible for any loss, injury or damage caused thereby to the tourists including those occurring outside of the normal touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest shall be borne by the tourist.


Programs, prices, services, and conditions are based on those valid at the time of printing hereof and are consequently subject to change without advance notice before or during the tour. Participation in the tour implies the tourists¡¯ acceptance of the above conditions.
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Others


Please make sure you already have the proper passport and visa type and the valid date of your visa.
Please make sure you have had the proper insurance for travelers.
Please make sure you have fully aware the risks and dangers you may encountered during the tour.


 
 

Email: sales@yunnantravelguide.com          Address:Rixin Road,Kunming City,Yunnan Province,China


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